Cancellation, Exchanges, Return & Refund
You can cancel your order with us at any time prior to despatch of the goods by contacting us by e-mail. It is important to note that we do try to send goods out as soon as they are available which is often the same, or following day.
Exchanges and Refunds
When returning goods to CraftyMO.com please remember to advise whether you require a product exchange or a refund of your purchase price. Where a refund is required, it will be made within 30 days of cancellation. In the event of a claim for a refund, failure of the customer to return the goods will result in a deduction from any due refund to cover the cost of collection of those goods.
To return cancelled goods please ensure the contents for their full retail value and return them in an unused and resaleable condition. You will need to retain all postage receipts, as the goods remain your responsibility until received by us. Upon receipt, your postage costs will be refunded if the goods are deemed to be defective. Use Courier Hermes if possible to keep postage cost low.
All goods return to:
MO, 19 Woodthorpe Road, Kings Heath, Birmingham B14 6EE.